2021-04 (Greensboro) Diagnostic Engineer (Automotive Electrical Diagnostics)

LOCATION: Greensboro, NC


GGS Information Services, a globally recognized technical publications and engineering services company that serves leading manufactures in transportation, aerospace, construction, and agricultural equipment, has an immediate need for qualified candidates to fill the position of Diagnostic Author at our customer’s facility.

This position is responsible for the development and production of all aspects of electrical diagnostic material required within automotive service information. These aspects include, module system diagnostics, symptom based diagnostics, and other related electrical service information. Development may be in multiple formats and may involve interface with multiple clients both internal and external. Regardless of deliverable or style, this position must ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards.


  • Accurately develop system specific diagnostics and electrical service procedures using client supplied information.
  • Follow current diagnostic development procedures and processes as necessary to ensure deliverable meets or exceeds client expectations.
  • Document open issues and follow through on resolution and inclusion.
  • Use Content Development Procedures, Work Instructions, Training and Records according to the corporate quality system.
  • Develop and maintain strong client relationships.
  • Follow-up on all client feedback. Ensure all client revisions/discussions are incorporated and distributed to the teams for action.
  • Complete assignments to support existing business and new business; including new products and services.  


  • Requires High School diploma, in addition to vocational, career, or related experience in diagnostic authoring along with 3 to 6 years of automotive experience, preferably hands-on automotive repair experience. 
  • Experienced in developing diagnostic information for automotive service industry or industry equivalent.
  • Solid understanding of SGML authoring tools, Microsoft Word, Excel, Microsoft Outlook or equivalent email package.
  • Working knowledge of Adobe Acrobat and Photoshop or other similar software.
  • Manage time/workload to ensure successful delivery of projects.
  • Ability to work with domestic and international business cultures.
  • Experience working collaboratively with client service teams in fast paced environment.
  • Excellent written and oral communications skills.
  • Exceptional attention to detail and thorough approach to follow-through on all tasks.
  • Ability to work under pressure and prioritize tasks to ensure efficiencies.
  • Occasional travel may be required (less than 10%).

GGS offers a competitive salary and benefits package, including medical, dental and vision benefits, as well as a 401(k) plan with company match and tuition reimbursement.

GGS Information Services is an Equal Opportunity Employer. The objective of the Company is to recruit, hire, train and promote into all job levels, the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, military service, marital status or sexual orientation (M/W/D/V).